MyPlace Soft Play & Parties

The place and staff are great. I really liked that you can have food and drinks there, even wine if you want, which makes it enjoyable for parents too. The only downside was that I chose this venue because it’s advertised for small children, stating that “all children must be no taller than 1.34 m when using the children’s soft play area (approximately 8 years old).” However, during my visit there were older and bigger children using the play area. To be clear, the older children were behaving well, but when they were running around or throwing balls to each other, it felt unsafe for my toddler to play freely. Smaller children, especially toddlers, could easily get hurt in that situation. Some of the bigger kids were also sitting and taking up space in areas that are meant for toddlers to play, which made it harder for the little ones to use the facilities safely. Only reason im still giving 5 starts was staff! Had amazing customer service.

We had a amazing time today thank you to all the staff absolutely beautiful people and the food stunning thank you again xx

After we'd arrived and paid, were told that our group couldn't sit anywhere in the soft play area because it had been booked out for a birthday party. One member of staff told us that we needed to leave so the group having a party could use all the tables and set up decorations. We were told by the staff that they couldn't help us with anywhere to sit because they were too busy dealing with the "priority guests". Really offensive that some guests are considered higher priority over others. Won't be coming back. To anyone who reads this, don't bother going, save your money and go somewhere that values you.